FAQ - Billing:
1) How much does a token cost?The pricing on our page is very simple - one token equals one US Dollar ($). You can get bonus tokens if you purchase a high volume or as a part of the many promos we offer.
2) What is the value of a bonus token?
A bonus tokens has exactly the same value as a regular token - one US Dollar ($)
3) I forgot my password, how to recover it?
If you have forgotten your password, please visit our password recovery page and fill in the necessary fields. After providing your username and email address, a message will be sent to you containing instructions regarding your new password.
4) What will appear on my credit card statement?
The privacy of our customers is a priority, “SegpayEU.com” will appear on your credit card statement.
5) Why is it that the dates of the charges on my bank statement do not match the purchase dates?
Some banks can delay transactions until your account is totally cleared and that is why you will notice some dates of the charges being different from the dates of the purchases.
6) Is my personal information safe at Strip2Tip?
Strip2Tip has all the necessary security measures to keep your private data safe. Our website uses HTTPS to provide maximum safety to our members and our billing system meets all the international standards and requirements.
7) My card was declined - what is the reason?
Unfortunately we don't have access to the transaction decline reason, please try our biller's support at https://cs.segpay.com/ or contact your bank for a possible decline reason.
8) Can I pay another way than with a credit card?
Only credit, debit card is available at this time - for a list of payment options accepted visit our biller at https://cs.segpay.com/.
9) Can I get a refund for my unused tokens?
No, purchased and unused tokens cannot be refunded.
FAQ - Site Features:
1) How to initiate a private
Join the model room and select “Private Chat” - you will see the price per minute, then click “Enter Private” button which initiates the private chat.
2) How to tip a model
Join the model room and select “Send Tip” - you will be able to tip a predefined amount of tokens, or click “Custom tip” and put in a custom tip amount
3) How can I add a model to my favourites?
Join a model room and click the ”heart” icon in the top right corner above the chat.
4) Where to purchase tokens
Click on a button “Get Bonus Tokens” in the top menu, or in the model’s chat room on the left. You will be offered token packages that usually also offer bonus tokens.
FAQ - Prices and Token Purchases
1) How much does video chat room cost?
The price for a minute of private is visible at the homepage when you hover over a chatroom - “Rate Private Chat” and then again if you click on “Enter Private” in the model’s chatroom.
2) What are Bonus Tokens?
Bonus tokens are extra tokens that you receive on top of the regular tokens.
For example a package of 50 regular tokens with 10 bonus tokens will credit a total of 50 + 10 = 60 credits to your balance. You can spend the bonus tokens the same way as regular tokens, they have the same value.
3) How to pay?
The only option available at the moment is a payment with a credit / debit card. More details at our billing provider’s website at https://cs.segpay.com/
FAQ - Member Account
1) I didn’t receive an email confirmation after signing up, how to get it?
Automatic email confirmations are not sent out at this moment. in order to guarantee access to your account, please fill in your email address here: https://strip2tip.com/profile/ and remember your nickname.
2) Where can I see my transaction history?
Enter your account profile here: https://strip2tip.com/profile/ and select “Statistics” on the left.
3) How can I delete my account?
Please email support@strip2tip.com with your email / nickname and a request for account deletion.
FAQ - VOTING (currently inactive)
If a show is in the voting status, you can vote what idea you like the most. The idea that wins after the end of the voting phase will be selected for live realization.
If a show is in the crowd funding status, it means that it was selected for realization, but the tip goal for it to be realized was not met yet.
If a show is in the scheduled status, a tip goal was hit and the show will happen live at the exact date and time as specified.
Yes you can add or tip for free, the only requirement is a free registration with a valid email address. If you want to add 10 or 100 votes, you can do that using a paid vote / tip.
Yes, paid votes or tips are non-refundable. Anyway, if you use paid voting / tipping and spend enough credits, you are eligible to full access to the winning show.
You need to vote / tip for at least 100 credits in order to get a full access to the winning show.
If the show you voted for is not selected, but you tipped enough to get a full access, you will have a full access to the winning show.
Online tickets cost more than the amount of credits that give you full access when voting / tippoing. Their price increases with time and is indicated on the site while the show is in the “scheduled” status.
If you can’t make it to watch the show live, you will have full access to the recorded event. Not only to the full live event, but also to the edited version with highlights.